Medical Administrative Assistant (CMAA exam)

LEARNING OBJECTIVES: Students will learn: • History and background of the medical assisting profession • Interpersonal skills, medical ethics, and basic medical law • Telephone techniques and skills for scheduling appointments • Medical terminology • Basics of insurance billing and coding • Medical records management and management of practice finances • Ethical and legal issues, fraud abuse, and compliance • Office and patient communication techniques, appointment scheduling and general office duties • Technology in the healthcare environment • Basic terminology used in the medical office • HIPAA review and patient bill of rights and confidentiality • Financial and practice management • Medical records management, confidentiality of the medical record, initiating a medical record for a new client and filing reports in the medical record • Health insurance coverage, and billing and coding procedures • Professional fees, billing and collecting procedures, accounting systems and credit arrangements • Medical accounting, financial statements, cost analysis, and budgets for the medical practice • Specimen collection, laboratory safety and federal and state regulations • Assisting with medical emergencies DESCRIPTION: Medical administrative assistants primarily work in doctor’s offices, clinics, outpatient settings, hospitals, and other healthcare settings. Medical administrative assistants, medical secretaries, and medical records clerks are all positions in great demand. The growth and the complexity of the U.S. healthcare system have resulted in a substantial increase in the need for qualified medical administrative assistants. The Medical Administrative Assistant Program covers information on the medical assisting profession, interpersonal skills, medical ethics and law, medical terminology, basics of insurance billing and coding, telephone techniques, scheduling appointments, medical records management and management of practice finances. A great course for physicians medical office professionals! This program prepares students to function effectively in many of the administrative and clerical positions in the healthcare industry. It provides students a well-rounded introduction to medical administration that delivers the skills students require to obtain an administrative medical assistant position or advance within their current healthcare career. CERTIFICATION: Students who complete this program will have the opportunity to pursue the National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA). Each state may have additional licensing requirements, be sure to research your states requirements for employment by visiting your states occupation board.
Ace Your CMAA Exam
DURATION (time given)
12 months
6 Months
Medical Office Assistant Module 1 Professional and Career Responsibilities • Customer Service • Employment Opportunities • Job Responsibilities • Understanding Emotional Work-Related Problems • Professionalism • Licensure • Certification • Health Care Reform • History of Health Care • Changes in Health Care • Today’s Health Care Delivery System • Medical Practice Setting • Physician Specialist Medical Office Assistant Module 2 Ethics and Communications • Medical Ethics • Medical Etiquette • HIPAA 1996 • Confidentiality • Medical Professional Liability • Criminal and Civil Law • Litigation Prevention • Essential Communication • Methods of Communication • Professional Communication Medical Office Assistant Module 3 Reception and Telephone Procedures • Office Receptionist • Opening the Medical Office • Processing Patients • Office Safety and Emergency Preparedness • Closing the Medical Office • Telephone Communication • Telephone Equipment & Services • Telephone Policies & Procedures • Telephone Reference Aids Medical Office Assistant Module 4 Appointments and Filing Procedures • Scheduling Appointments • Scheduling Tips & Types of Appointments • Appointment Reminder Systems • Appointment Reference Sheet • Commercial Filing Systems • Electronic Filing Systems • Paper-Based Filing System • Filing Equipment, Supplies, & Their Uses • Charge-Out & Control Systems • Filing Documents in Patient Records • Record Retention & Storage • Destroying Documents Medical Office Assistant Module 5 Medical, Drug, and Prescription Records • Patients’ Medical Records • Medical Record Systems • Recordkeeping • Documentation Guidelines • Correcting a Medical Record • Audit of Medical Records • History of Drug Laws • Drug Names & References • Understanding Prescriptions • Control & Storage of Drugs Medical Office Assistant Module 6 Written Communication • Letter Standards, Styles & Components • Composing Letters • Corrections in Business Correspondence • Envelope Enclosures • Medical Transcription • Processing Mail • Electronic Correspondence • Supplies & Equipment • Handling Incoming & Outgoing Mail • Managing Office Mail • Electronic Mail Medical Office Assistant Module 7 Banking • Revenue Cycle • Fee Schedules • Patient Billing • Receiving Insurance Payment • History of Credit • Credit & Collection Laws • Checks & Bank Deposits • Checkbook Management • Bank Statements Medical Office Assistant Module 8 Bookkeeping and Coding • Patient Accounts • Daysheet • Accounts Receivable Control • Cash Funds • Procedure Coding • Coding Terminology • Diagnostic Coding Using ICD-10-CM • ICD-10-CM Codebook • Chapter-Specific Coding Guidelines Medical Office Assistant Module 9 Health Insurance Systems and Office Responsibilities • Third-Party Payers • Insurance Plans & Programs • Handling Insurance Claims • Claims Submission & Time Limits • Office Guidebooks • Employer Responsibilities • Facility Oversight • Office Supplies • Business Travel Medical Office Assistant Module 10 Financial Management • Managing the Office • Medical Practices • Computerized Financial Management • Analyzing Practice Productivity • Accounts Payable • Payroll • Seeking a Position as an Administrative Medical Assistant
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