LEARNING OBJECTIVES: Students will learn: • History and background of the medical assisting profession • Interpersonal skills, medical ethics, and basic medical law • Telephone techniques and skills for scheduling appointments • Medical terminology • Basics of insurance billing and coding • Medical records management and management of practice finances • Ethical and legal issues, fraud abuse, and compliance • Office and patient communication techniques, appointment scheduling and general office duties • Technology in the healthcare environment • Basic terminology used in the medical office • HIPAA review and patient bill of rights and confidentiality • Financial and practice management • Medical records management, confidentiality of the medical record, initiating a medical record for a new client and filing reports in the medical record • Health insurance coverage, and billing and coding procedures • Professional fees, billing and collecting procedures, accounting systems and credit arrangements • Medical accounting, financial statements, cost analysis, and budgets for the medical practice • Specimen collection, laboratory safety and federal and state regulations • Assisting with medical emergencies DESCRIPTION: Medical administrative assistants primarily work in doctor’s offices, clinics, outpatient settings, hospitals, and other healthcare settings. Medical administrative assistants, medical secretaries, and medical records clerks are all positions in great demand. The growth and the complexity of the U.S. healthcare system have resulted in a substantial increase in the need for qualified medical administrative assistants. The Medical Administrative Assistant Program covers information on the medical assisting profession, interpersonal skills, medical ethics and law, medical terminology, basics of insurance billing and coding, telephone techniques, scheduling appointments, medical records management and management of practice finances. A great course for physicians medical office professionals! This program prepares students to function effectively in many of the administrative and clerical positions in the healthcare industry. It provides students a well-rounded introduction to medical administration that delivers the skills students require to obtain an administrative medical assistant position or advance within their current healthcare career. CERTIFICATION: Students who complete this program will have the opportunity to pursue the National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA). Each state may have additional licensing requirements, be sure to research your states requirements for employment by visiting your states occupation board.