Travel Agent Training

100% Online Travel Agent Training

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Our travel agent training program is 100% online and instructor-facilitated to make learning more convenient and affordable for students and working professionals seeking to enhance their skills and earning potential.


The travel and tourism industry is a $4 trillion industry and growing. Our Travel Agent Training Program teaches students the skills they need to know to start a career in this exciting and rewarding field.

Over the course of your training, you'll learn about the various facets of the travel industry, including ground transportation, the airline industry, hotels and resorts, cruises, tours, international and domestic travel, the reservations process, ticketing and much more.

Taking Off In Travel
This course provides an overview of the basics of the travel industry and career opportunities available. Enjoy a fun, realistic presentation of: air travel, car rentals, hotel accommodations, rail travel, tours, and cruises. Group travel, incentive travel, meetings and conventions, in-bound tourism, international travel and niche travel are also discussed. There will be opportunities for learning activities as well as exercises and thought-provoking case studies to aid in applying the principles presented.

ARC Documents
Here is your ticketing course. Your air traveler will need a ticket and boarding pass to board the aircraft at departure time. The airline tickets used for air travel in the United States are issued, controlled and processed through an Area Settlement Plan administered by the Airline Reporting Corporation (ARC). Here you will cover the ticketing types, forms, policies and procedures per the ARC as well as forms of payment, refunds and exchanges.

Air Fares
Learn the air fare terms, codes, fare construction principles and fare application rules necessary to find, interpret and apply the lowest applicable fare to your clients’ air itinerary. Practice the interpretation of the multiple air transportation taxes and fees applicable to air travel. Air fares are historically difficult to interpret and apply. This course presents the basics in a simple format with many applications to allow you to become proficient.

Air Reservations
Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. You will learn the terminology, the policies and the procedures of airline travel and airline reservations. While the sale of air travel is no longer the major revenue producer for travel professionals, it is a vital part of the travel industry as the most used mode of transportation to business destinations and highly used mode to vacation/leisure destinations. Therefore, becoming an expert on the product, airline policies and procedures as well as reservations policies and procedures is essential to your success.

Automated Air Reservations
You will learn to book air reservations using RTS©, a hands on Computer Reservation System (CRS) simulation of Sabre® or Apollo© in conjunction with the online tutorial. Each lesson combines selections from a proven Sabre® or Apollo© text with helpful hints and instruction to most effectively use the realistic simulator, RTS© Sabre® or Apollo©. You will learn and practice the basic functions of Sabre® or Apollo© as used by travel professionals planning and booking air travel. Exercises and drills will improve your proficiency and speed. You will master the skills necessary to make, maintain, change, and cancel automated travel reservations. Available in U.S. or Canadian versions. Note: Each course requires a new software download. RTS© is only Windows compatible but may be utilized on a Mac using Virtual PC.

Automated Car Rental and Hotel Accommodations
You will learn to research, select and book car rentals and hotel rooms using RTS©, a hands on Computer Reservation System (CRS) simulation available for Sabre® or Apollo© in conjunction with the online tutorial. Each lesson combines selections from proven Sabre® or Apollo© texts with helpful hints and instruction to most effectively use the realistic simulator, RTS© Sabre® or RTS© Apollo©. You will learn and practice the basic functions of Sabre® or Apollo© as used by travel professionals booking car and hotel arrangements. Exercises and drills will improve your proficiency and speed. You will master the skills necessary to make, maintain, change, and cancel automated car and hotel reservations. Available in U.S. or Canadian versions. Note: Each course requires a new software download. RTS© is only Windows compatible but may be utilized on a Mac using Virtual PC.

Fares and Tickets International
International air travel has expanded exponentially in the past decade and promises to continue to grow. This course will provide you with the skills required to meet the needs of your international air travelers. These skills include an understanding of the two basic international faring systems, mileage and routing as well as currency procedures, including the use of the fictitious currency, Neutral Units of Construction. You will learn to interpret all the data found in the faring and pricing information in the CRSs and as printed on international tickets. This includes international fare basis codes, base fares, taxes, surcharges, currency codes and mileage principle coding as applicable.

Ground Transportation
You will find car rental a relatively simple product to sell and book and commissions are reasonable. Some seventy percent of North Americans travel by car while vacationing. Learn the basics of the product, policies, procedures, codes, pricing and distribution. Rail travel recaptures the image of a different time and appeals to many leisure travelers. This study focuses on Amtrak, VIA Rail, BritRail and Eurail, the types of train accommodations, services and fare structure.

Hotels and Lodging
Earn great commissions by booking your clients’ hotel accommodations. Learn the basics of the hotel product, rate structure, property and room classifications, codes, published and automated resources and non-automated reservations procedures. Identify your guests’ preferences, learn the variables that affect prices, select the right hotel for any given client.

Selling Vacation Packages and Tours
Earn great commissions by booking vacation packages and tours, one of the fastest growing segments of the travel industry. Learn the basics of the tour product, components of tours, tour destinations, types of vacation packages and tours, print and electronic resources and non-automated tour booking procedures. Understand the function of tour operators and wholesalers. Identify your clients' needs and preferences, and book the right vacation package for any given client.

The Cruise Market
Earn great commissions by booking cruises, one of the fastest growing segments of the travel industry. Learn the basics of the cruise product, cruise classifications, destinations, types of cruises, print resources and non-automated reservations procedures. Identify your clients' needs and preferences, learn the variables that are available in cruising and select and book the right cruise for any given client.

Enrolling in our travel agent training program is quick, easy and completely safe with our secure registration process. Our open enrollment policy also means that you can get started learning at any time. Tuition assistance, including MyCAA for qualified military spouses, is available. Take the first step to an exciting and rewarding career with travel agent training from World Education.net. Please chat with an advisor if you have questions about this course, or need additional information about our tuition assistance programs.


I. Air Reservations (U.S. or Canadian)
1. Lesson 1 – Introduction to Air Travel
2. Lesson 2 - Codes
3. Lesson 3 – References: Printed, Automated and Electronic
4. Lesson 4 – Itineraries
5. Lesson 5 – Passenger Name Records
6. Lesson 6 – Airport and Airline Policies and Procedures
7. Lesson 7 – Review and Exam
II. Air Fares (U.S. or Canadian)
1. Lesson 1 – Fares Overview
2. Lesson 2 – Discount Fares and Fare Basis Codes
3. Lesson 3 – Interpreting Fare and Rule Displays
4. Lesson 4 – Constructing Fares
5. Lesson 5 – Interpreting Taxes and Fees
6. Lesson 6 – Review and Exam
III. ARC Documents
1. Lesson 1 – Domestic Airline Tickets
2. Lesson 2 – Methods of Payment
3. Lesson 3 – Refunds
4. Lesson 4 – Exchanges
5. Lesson 5 – Review and Exam
IV. Automated Air Reservations (Apollo or Sabre, U.S. or Canadian)
Lesson numbers vary but topics include:
1. Introduction to Automated Air Reservations
2. Overview of GDSs, CRSs and Apollo or Sabre
3. Information Systems Available
4. Availability and Sell
5. Itineraries
6. Mandatory Fields
7. Optional/Supplemental Fields
8. Seats
9. Modifications and Queues (Sabre only)
10. Summaries, Drills and Exams
V. Automated Air Fares (Apollo or Sabre, U.S. or Canadian)
1. Lesson 1 – Domestic Fares
2. Lesson 2 – Domestic Fare Rules
3. Lesson 3 – Fare Quote/Tariff Display with Rules
4. Lesson 4 – Summary and Exam
5. Lesson 5 – Pricing and Ticketing
6. Lesson 6 – Summary, Drill and Exam
VI. Fares and Tickets International (U.S. or Canadian)
1. Lesson 1 – International Fares Overview
2. Lesson 2 – Routing Based Fares
3. Lesson 3 – Mileage Fares
4. Lesson 4 – International Ticketing
5. Lesson 5 – Review and Exam
VII. Hotels and Lodging
1. Lesson 1 - Guest Preferences and Types of Lodging
2. Lesson 2 - Hotel Classification Systems
3. Lesson 3 - Hotel Rates
4. Lesson 4 - Hotel Reference Distribution Systems
5. Lesson 5 – Selecting and Booking the Right Property
6. Lesson 6 – Review and Exam
VIII. Ground Transportation
1. Lesson 1 – Car Rental Preferences and Qualifications
2. Lesson 2 – Car Rental Companies and Car Types
3. Lesson 3 – Car Rental Rates
4. Lesson 4 – Car Rental Distribution System
5. Lesson 5 – Car Rental Reservations and Procedures
6. Lesson 6 – Review and Exam
7. Lesson 7 – Rail Travel Appeal
8. Lesson 8 – Eurail and Britrail
9. Lesson 9 – Amtrak
10. Lesson 10 – VIA Rail Canada
11. Lesson 11 – Review and Exam
IX. Automated Car Rentals and Hotel Accommodations (U.S. or Canadian, Apollo or Sabre)
1. Lesson 1 – Car Rental Product
2. Lesson 2 – Car Rental Booking and Modifications
3. Lesson 3 – Summary, Drill and Exam
4. Lesson 4 – Hotel Accommodations Product
5. Lesson 5 – Hotel Booking and Modifications
6. Lesson 6 – Summary, Drill and Exam
X. The Cruise Market
1. Lessons 1 & 2 – The Cruise Market
2. Lesson 3 – Types of Cruises
3. Lesson 4 – Cruise References and Resources
4. Lesson 5 – Cruise Reservations and Sales
5. Lesson 6 – Review and Exam
XI. Selling Vacation Packages and Tours
1. Lesson 1 – Introduction
2. Lesson 2 – Vacation Packages and Tour References and Resources
3. Lesson 3 – Types of Vacation Packages and Tours
4. Lesson 4 – Vacation Package and Tour Sales
5. Lesson 5 – Review and Exam

Languages
English
Length
240.00 hours
Course Access Time


Students are given 6 months to complete the program. Extensions are available if needed, fees may apply.

Instructor


Lisa Wade
Lisa graduated from Brigham Young University with a Bachelor of Science degree in 1986. She went on to attend The Center for Travel Education, now TravelCampus.

She began her travel career as a Corporate Travel Agent for Murdock Travel Management, responsible for booking and providing information to certain corporate accounts. From there Lisa became a trainer, assessing needs and scheduled, planning and instructing employees in specific needed skills.

In 1998 Lisa became the School Director, enrolling and placing students. She hired, trained and scheduled instructors, collected payments and budgeted monies. As School Director Trainer Lisa compiled and updated a procedures manual, assessed progress of, problem-solved, counseled and advised school directors. Lisa also taught the entire travel course with games, activities and techniques to reinforce concepts.

In more recent years, Lisa has been director of Curriculum Design/Development, coordinating textbooks for use in proprietary travel schools, designed and developed Education Systems textbooks into online format for TravelCampus. She has been instrumental in developing online courses for travel and tourism companies and headed all instruction for TravelCampus, ASTA and IATA online courses.

Prerequisites/Audience


Students need access to a computer, Internet access and basic computer skills – ability to use a keyboard, web browser, email, etc.. They should be high school graduates or equivalent with the ability to read and write English.

The intended audience for this program is individuals who are interested in making a career in travel as a travel agent/counselor.

Requirements/Materials Included


Students need to have access to the internet and a PC or virtual PC for automation courses. All required materials are available online.  Textbooks are available for purchase which parallel course content, if desired, but are not required.

Frequently Asked Questions

How do I find the price of a course?
First, select the course you are interested in. Next, select the “Register for this course” button on the right-hand side of the screen. On the next page, you will see the price of the course at the top of the page.
Does World Education.NET offer Career Coaching and Assistance?
World Education.NET’s Career Services Department is dedicated to providing hands-on guidance throughout the entire student experience, from pre-registration to job search. Find out more about our career coaching and services.
What types of payment do you accept?
We accept credit or debit cards, as well as wire transfers from your bank via PayPal. If you do not have a PayPal account you can open one free by registering at www.PayPal.com. We also provide payment plans and low interest loan options. Please contact an Admissions Advisor at or call our Toll-Free number (855) 201-6910 for more information.
What types of financial assistance do you accept?
TFC Tuition Financing Loans
In partnership with TFC, we are pleased to offer a low down-payment, low interest loan, with the option of a co-signer. Loans from TFC require 10% down with a 9.99% interest rate for a period of nine months. Automatic payment is required. To obtain financing, browse our catalog and click the "Apply for Financial Assistance" button during checkout to begin the process of financing your online education.

World Education.NET Payment Plan
World Education.NET offers our students a 4 part Payment Plan for our Certificate Programs. The Payment Plan requires 25% down plus a one-time $15 administrative fee. The Payment Plan spreads the cost of your course over the first 4 months of your enrollment. A credit check is not required. You just simply fill out the form and make your down payment. Once your down payment is made, you will be granted course access. Your next payment will be due 30 days later. Automatic payments via credit card or bank transfer are required. To begin the process of obtaining financing for your online education, please download and follow the instructions in our payment plan form:
Download Payment Plan Application
For more information on financial assitance options, please contact or call our Toll-Free number (855) 201-6910.
What is your refund policy?
A full refund minus the cost of any completed coursework will be made to any student who cancels their program within 72 hours (until midnight of the third day excluding Saturdays, Sundays and legal holidays) after they have been given access to their program.

If applicable, any shipped materials must be returned in new condition at the student’s own expense prior to the refund being processed. The cost of items not returned or returned in used condition shall be deducted from the refund amount.

For any program paid for by a 3rd party, including state or federal funds and a refund is issued; refunded monies may not be returned to the student directly.
I don’t have a credit card, how can I pay for my course?
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How do I register for a course?
Click on the course you are interested in taking and on the right-hand side of the screen you will see an orange “Register for this course” button. On the next screen, complete the required contact information and select the “Proceed to the next step” button at the bottom of the page to continue. The next page is your payment options. Once your payment has been processed, we will email you your classroom access instructions to begin your studies. If you need any assistance registering for a course, please send an email to  or call directly to (855) 201-6910.
Where are these courses offered?
Our courses are offered through accredited colleges and universities. All of our courses are completely online. You will never be required to attend a brick and mortar classroom and you can complete your entire course from the comfort of your own home or office.
What skills do online learners need?
Most courses require a basic level of computer skills, including the ability to send and receive e-mail, as well as research on the Internet. If more advanced skills are required, they will be listed in the course description. If you are uncertain, we recommend that you discuss the skills required for a course with our Student Services Team using our Live Chat, email us at  or call directly to (855) 201-6910.
How do students interact with instructors?
All courses are taught by instructors who provide support for students usually through the online classroom and e-mail. The instructor is responsible for facilitating student-tutor discussion, as well as answering students’ questions and reviewing and grading assignments and exams.
Do I need an e-mail account for my online course?
Yes, all students taking online courses must have an e-mail account. E-mail accounts may be obtained by signing up for a free account through GMail, Yahoo! or Hotmail.
When it says a course is 200 hours long, does that mean I have to sit at my computer for 200 hours?
No, it means that the author of the course has stated that he or she expects you to be able to complete the course in 200 hours. This time frame may include homework, research, reading, or in some cases, additional development and reflection time.
What are the advantages to online learning?
With online learning, you can study from home or work. You can log on and off as often as you need to, and the course will pick up right where you left off. Also, you only learn what you want to know. Lastly, the courses are Web-based, so you can log on from any computer that has access to the internet.
What kind of certificate do I get when I have completed the course?
Once you have completed your course, a Certificate of Completion will be sent from the accredited college or university.
Who do I contact if I have a problem with my course?
If you encounter any difficulties, you should always contact your instructor first, but if that is unsuccessful you can e-mail .
If I have questions about a course, who can I contact?
Our Admissions Advisors are ready to assist you with career counseling and would be happy to assist you with answering any questions about a course you are interested in taking. You can use our Live Chat, email us at  or call directly to (855) 201-6910.
I am located in a country outside of the United States and would like to enroll in a course. What do I do?
Anyone is welcome to enroll in our online courses. Our international websites include a focus on diplomas and international topics. To view these courses, visit our website at www.gatlininternational.co.uk. We also offer courses in Spanish www.gatlininternational.es.
What are the qualifications for enrolling in any particular course?
On the course page, under the “Additional Info” Tab there is a section titled “Prerequisites”. If you need prior skills or knowledge before starting a course they will be listed there.